Gear Focus Buyer & Seller Protection
Gear Focus is 100% committed to ensuring that every sale is completed with satisfaction to both buyer and seller. Our staff of photographers and videographers is on hand to mediate in the unlikely event a dispute occurs between a buyer and seller.
Because our fraud detection system is robust and our marketplace listings team reviews all listings for quality, disputes rarely occur. Questions, concerns? Give us a ring! Our support staff is always here to answer questions.
The Benefit of Gear Focus Protection
Gear Focus works hard for both our buyers and sellers to eliminate fraud and protect our users. Gear Focus will work with you and the buyer to reach an agreeable resolution.
Safe & Secure Transactions
Gear Focus offers safe and secure transactions with protections for buyers and sellers.
Photographer/Filmmaker Employee Monitoring
Our orders and transactions are monitored by seasoned photographers and filmmakers, with years of experience buying and selling gear.
Customizeable Seller Return Policy
Though our default return options should suit you just fine, sellers have the ability to adjust their return policies.
Return Terms & Conditions
If you are unsatisfied with your purchase, your first step in dispute resolution is to contact the seller. Often, this can resolve the issue quickly.
However, if you still feel the need to returning the gear, submit a return request with the seller. Here you can elaborate on any issues/concerns with a direct message to the seller. The seller will receive a notification of return request and will have an opportunity to respond directly.
If after 72 hours you still haven't received a response from the seller, please Contact Gear Focus so we can help you resolve the situation.
Sellers are given the ability to set their return policies within the “Shop Policies” section of their account. The default return policy on each listing is:
- Used Items: must make a return request within 5 days of the delivery date.
- New Items: must make a return request within 10 days of the delivery date.
- All returned items must be in as-shipped condition with original packaging and no signs of misuse. The buyer shall assume responsibility for all return shipping costs unless the item was not received as described.
- Refund Buyer receives a full refund minus any shipping costs unless otherwise agreed with the seller.
The default return policy will work perfectly for 99% of orders, but we ultimately leave it with the seller to decide how they want to handle their returns. This allows the seller complete control over management of listings.
Customizeable Seller Return Policy
Gear Focus offers sellers the ability to set their payment and return policies! We recommend outlining your exact shipping and payment policies by editing your shop page. You can even select these policies PER ITEM listed if you'd like.
We also highly encourage honest and upfront listing details, with photos and details outlining the exact condition of your gear. As the adage goes, "treat others as you want to be treated." If you are unsure how to list your gear or need suggestions on setting an accurate price, we are here to help!
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