Frequently Asked Questions
GearFocus has the lowest fees in the industry. Here is a breakdown.
5% seller fee - This is the standard seller fee charged to all sales made through GearFocus. There is no fee for creating a listing or if your item does not sell. The 5% seller fee applies to the total sale price (including shipping charges) once an item has sold.
3% Payment Processing Fee - This is the standard processing fee banks take to process online transactions. This fee does not go to GearFocus.
Yes! Creating a seller on GearFocus is 100% free. A fee is only charged once your item sells.
When auctions on listings are available simply place your bid by clicking “place bid.” You'll place a bid and a max bid. You'll be required to enter payment source and your address.{' '} BIDS ARE FINAL! This means if you win the bid your payment source will be automatically charged.
Currently, GearFocus is open to general users in the United States and Canada. We GearFocus approval, we may be able to facilitate sellers and sales in the UK, Australia, Switzerland, Italy, Mexico, Japan, China, France, Puerto Rico, Ireland. Should you wish to sell or purchase internationally, please reach out to support@gearfocus.com
If your shipping address is located outside the seller's country, you will be subject to import duties and taxes. The costs of duties are NOT included on your GearFocus order and will be billed by the transporter during the customs process or upon delivery. NOTE: import duties and taxes are non-refundable.
GearFocus does not currently offer any explicit or implied warranties, nor any third-party warranties.
We're here to help! You can contact support with any problems by filling out this form.
If you wish to speak to support via phone. We are also available 8am - 5pm (CST) M-F by calling{' '} 1-443-400-5255
GearFocus is an online marketplace made up of local shops and creators just like you! We created GearFocus because we saw the need for a better way to buy and sell photography and videography equipment. Passionate about the craft ourselves, we dreamed of a more focused platform designed for industry professionals and hobbyists.
As Photographers and Videographers, everyone at GearFocus has personally bought and sold a TON of gear over the years. Yes, we love gear!
When it comes to buying used gear, we know the red flags to look for in listings. We have seen it all - from poor pictures, stock pictures, pictures that don't match the product name to poorly written descriptions.
Because safe transactions are the lifeblood of a robust Marketplace, GearFocus is constantly monitoring the site to prevent unscrupulous buyers and sellers from entering. We have developed policies and procedures around protecting both buyers and sellers from negative transaction experiences.
We take extreme pride in developing a community where we learn from and support one another. We hope you will join us as a reputable buyer and/or seller.
GearFocus charges a 5% commission fee to the seller AFTER an item has sold.
If you sell on eBay you will pay a 10-13% commission fee.
And if you trade-in your gear to a big corporation, their offers will be as low as $0.30-$0.40 on the dollar.
All online marketplaces charge an additional 2.9% + $0.35 when a credit card is used as the method of payment. This is a fee that the bank charges and is unrelated to GearFocus or other online marketplaces. We have no control over this fee and cannot alter it in any way.
Forgot your password? No worries, there's an easy solution!
1. Head to the GearFocus login page .
2. Click "forgot password."
3. Enter in the email associated with your account
4. An email will be sent giving you a portal to change your password.
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