GearFocus Buyer Protection
Every order completed through GearFocus is backed by our Buyer Protection Policy. Verified sellers, Stripe-secured payments, and a clear 48-hour verification window protect every transaction. If something goes wrong, our support team — real photographers and filmmakers — steps in to find a fair resolution.
What GearFocus Protection Means for You
Verified Sellers
Every seller is rigorously verified—phone, address, references, social media. No anonymous accounts.
Secure Payments
Funds are held securely by Stripe and released to the seller 24 hours after the buyer confirms receipt — or automatically 48 hours after confirmed delivery if no issue is raised.
Clear, Fair Returns
48-hour verification window on every order. If the item doesn't match the listing, return it at no cost — the seller covers shipping.
Expert Support Team
Photographers and filmmakers on our team monitor transactions and step in fast when issues arise.
GearFocus Protection: Total confidence in every transaction.
Safe & Secure Transactions
Stripe-secured payments protect every order. Sellers may ship internationally, but buyers are responsible for tariffs, and fraud protection may be limited outside the U.S. and Canada.
Expert Monitoring by Creators
Professional photographers and filmmakers vet every sign-up and listing—verifying photos, descriptions, and condition—to eliminate scammers and guarantee honest gear transactions.
Transparent Return Protection
All buyers have 48 hours to verify gear matches the listing description. Some approved sellers also offer a 14-day, no-questions-asked return policy on eligible listings.
Return Terms & Conditions
Inspect & Verify: Buyers have 48 hours to confirm gear condition — contact the seller immediately to resolve any misdescription or damage.
File a Return Request: Submit a return request through GearFocus messaging with photos or documentation. The seller has 24 hours to respond and up to 72 hours to arrange return shipping.
Escalations: If the seller doesn't respond within 24 hours, contact GearFocus Support at support@gearfocus.com for mediation.
Return Policy Expectations: Every GearFocus listing comes with our standard 48-hour verification return window. Some approved sellers also offer a 14-day, no-questions-asked return policy — check the listing before you buy.
- 48-Hour Verification: Report any misdescription or damage within two days of delivery to initiate a return.
- 14-Day Returns (Select Listings): Where offered, buyers can return for any reason within 14 days. Buyer covers return shipping and seller fees. Excludes drones and items in “Poor” or “As-Is” condition.
- Condition Requirements: Returns must arrive in original condition, in original packaging, with all parts and accessories.
- Shipping & Refunds: Buyers cover return shipping unless the item was misrepresented — then the seller pays. All packages must be sent prepaid (no COD). Discounted shipping labels are available through GearFocus.
- Fees: For voluntary returns not due to seller error: 3.5% payment processing fee and 5% restocking fee, deducted from refund. For items over $1,500: 15% restocking fee may apply.
- International Orders: Buyers are responsible for any applicable tariffs or import taxes. While we support cross-border transactions, GearFocus's ability to intervene in disputes may be limited due to access and jurisdiction.
Clear rules, fair resolutions — GearFocus returns are built to give you confidence.
Seller Best Practices
As a GearFocus seller, you benefit from our straightforward 48-hour verification return policy that instills buyer confidence and minimizes disputes. Always upload clear, high-resolution photos of the actual item, honestly describe any wear or imperfections, and set a fair price. Ship orders promptly with secure packaging and provide tracking details so buyers know exactly when to expect their gear.
If you need guidance on pricing, photography, or shop setup, our Seller Support team is here to help!
Shop with Confidence
Find pro cameras and accessories backed by verified sellers, Stripe-secured payments, and trusted returns—only at GearFocus.
Start Selling Your Gear
List your equipment for free, connect with buyers, and enjoy industry-low fees—all backed by GearFocus's secure, trust-first marketplace.
