July 27, 2020

Content creator, husband, dad, Jesus dude

RALEIGH, US

GearFocus Return Policy

Your purchase is backed by clear, fair return terms.

 

Default Return Policy

Returns are accepted if the item does not match the listing description — including items damaged during shipping or misdescribed by the seller. If the item is not as described, the buyer is entitled to a full refund, including shipping costs.

 

Return Deadlines

Buyers must initiate a return request with the seller within 48 hours of receiving the item. Once the seller accepts the return, the buyer must ship the item back within 5 days.

 

Packaging Requirements

Returned items must be in the original condition, using original packaging, and include all parts and accessories.

 

Fees for Voluntary Returns

If a seller agrees to accept a return for reasons other than the item being misdescribed or damaged, the buyer will incur a 3.5% payment processing fee and a 5% restocking fee (both deducted from the refund), plus all return shipping costs.

 

High-Value Items

For items priced over $1,500, a 15% restocking fee may apply.

 

No-Return Items

Items listed as “Poor” or “As-Is” cannot be returned. These sales are final.

 

14-Day Returns (Select Listings)

Some approved sellers offer a 14-day, no-questions-asked return policy on eligible listings. Buyers cover return shipping and seller fees. Drones and items in “Poor” or “As-Is” condition are excluded. Check the listing for the seller’s return policy before purchasing.

 

Disputes

If you and the seller can’t resolve a return issue, contact us at support@gearfocus.com — we’ll mediate.

 

Seller Return Options

Seller return options may differ, including extended return windows. Check the Info tab on the seller’s store page for their specific return policy before purchasing.

 

Read the full Terms and Conditions →