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Return Policy
GearFocus Return Policy
Your purchase is backed by clear, fair return terms.
Default Return Policy
Returns are accepted if the item does not match the listing description — including items damaged during shipping or misdescribed by the seller. If the item is not as described, the buyer is entitled to a full refund, including shipping costs.
Return Deadlines
Buyers must initiate a return request with the seller within 48 hours of receiving the item. Once the seller accepts the return, the buyer must ship the item back within 5 days.
Packaging Requirements
Returned items must be in the original condition, using original packaging, and include all parts and accessories.
Fees for Voluntary Returns
If a seller agrees to accept a return for reasons other than the item being misdescribed or damaged, the buyer will incur a 3.5% payment processing fee and a 5% restocking fee (both deducted from the refund), plus all return shipping costs.
High-Value Items
For items priced over $1,500, a 15% restocking fee may apply.
No-Return Items
Items listed as “Poor” or “As-Is” cannot be returned. These sales are final.
14-Day Returns (Select Listings)
Some approved sellers offer a 14-day, no-questions-asked return policy on eligible listings. Buyers cover return shipping and seller fees. Drones and items in “Poor” or “As-Is” condition are excluded. Check the listing for the seller’s return policy before purchasing.
Disputes
If you and the seller can’t resolve a return issue, contact us at support@gearfocus.com — we’ll mediate.
Seller Return Options
Seller return options may differ, including extended return windows. Check the Info tab on the seller’s store page for their specific return policy before purchasing.
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